Job description
 Maintain and improve ATM uptime

•  Timeous attendance to callout calls
•  Timeous repairs of ATM’s in the designated areas
•  Weekly servicing of low performing sites
•  First time resolution on callout sites no repeat calls 

 Ensure quality of new switch-on’s

•  Programming and configuring of new sites within the prescribed SLA’s
•  Conduct client training 

 Stock management

•  Ensure optimum boot stock
•  Book in faulty parts and replace with fixed parts
•  Ensure backup parts are available and in good working order at all times 

 Admin

•  Complete all job cards timeously
•  Complete down time report monthly
•  Complete monthly stock take report and submitted before the end of each month
•  Ensure open tickets are managed at a minimum
•  Comply with assigned project deadlines according to SLA per project
•  Follow Field Policy and Procedures in regards to vehicle usage, cellphone usage, petrol card and Tools of trade

Minimum requirements

•  Matric or NTC 3 Electronics Certificate
•  A /N Diplomas/certificates or ND Electronics
•  Currently working on MS Office (Excel and Outlook)
•  Must have a valid driver’s license
•  Field Support with a minimum of 2 years on the job driving experience
•  Min 1 to 2 years of electronic and/or mechanical experience (printer repairs, dispensers, photocopiers etc.
•  Electronic component testing
•  Ability to work over weekends, standby and overtime
•  English Written and verbal proficient
•  Min 1 year Customer Service experience
•  Excellent clear and comprehensible communication skills
•  Previous experience in training customers on new products
•  Experience and or ability to learn new applications quickly – industry software and handheld applications
•  Comfortable to work in rural and remote areas
•  Able to work extended hours and perform weekend duties when required
•  Regional Support – Ability to work and stay in remote areas for periods of up to a week