Purpose & Overall Relevance for the Organisation

Works closely with the Human Resource Business Partners and Payroll team to ensure the overall HR operations and administration of the Retail and Backoffice departments are running efficiently and accurately. Partners with Human Resource Business Partners as key stakeholders as well as Retail Store Manager, Deputy Managers and District Managers for any IR related cases to ensure a seamless execution of all HR administration. 

Key Responsibilities
Payroll and Administration

•  Creation of all new contracts of employment for Retail through input and instruction from the HRBPs, including preparation of all forms and documents for Benefits providers.
•  Creation of onboarding packs for all new starters, includes all starter administration; access cards  etc. 
•  To ensure segregation of duties, collate all payroll information for all Retail movements; new  joiners, terminations, promotions and any other employee movements onto the Retail smartsheets to hand over to the Payroll Administrator for all monthly input on        SAP.
•  Ensure all policies; processes and agreements are up to date for all HR.
•  Complete exit interviews with all Deputy & Store Managers where required.
•  Work closely with the payroll team to ensure data accuracy for retail.
•  All payroll filing and maintaining employee records both hard copy and online, as well as archiving.
•  Manage all the visas, service letters and bank letters or any additional admin request from employees.
•  Ensure all long service employees within Retail are highlighted; letters created and signed and added to the necessary checklists for payments. 
•  Update org charts monthly and share with relevant individuals.

Employee Relations

•   Together with the HRBP and relevant District Managers or Store Managers, manage all employeerelations (IR) incidences which occur within stores.
•   Be the main point of contact for all IR related issues for all the retail team. 
•   When required, represent the company at CCMA.
•   Train and empower Store Managers to make decisions and issue disciplinary action according to the  Disciplinary Code.
•   Train the Store Managers on all IR-related content when and if required to ensure a level of self- sufficiency on more simple employee relation issues in store.
•   Manage service level agreements and relationship with LabourNet in supporting on all IR matters where needed.
•   Visit stores and staff across the region

Requisite Education and Experience / Minimum Qualifications

•  Relevant Bachelor’s degree or National Diploma.  
•  3+ years working experience within an HR department of a medium-large size organization, with proven track record in employee relations matters. 
•  Proven track record in learning and development.  

Knowledge, Skills and Abilities

•   Able to consult and coach the business on all HR/ people related topics.
•   Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
•   Ability to write routine reports and correspondence, as well as policies and procedures.
•   Ability to calculate figures and amounts such as discounts, interest, commissions, and     percentages.  
•   Intermediate level for MS Office applications.  
•   Ability to communicate and influence effectively in English, both written and oral.
•   Ability to exercise good judgment and decision-making skills.
•   Ability to build rapport and relationships and influence key stakeholders.
•   Ability to effectively present to moderate size groups.