Job Purpose

Junior Claims Handlers, will play a vital role in the administration of domestic and commercial motor and non-motor claims, ensuring timely and efficient processing under the guidance of management.

REQUIREMENTS

Minimum education (essential):

• National Senior Certificate.

Minimum Education (desirable):

• Relevant FAIS (150 Credits).
• RE5 (will be advantageous).

Minimum applicable experience (years):

• 1-2 years administrative experience in the insurance industry.

Required nature of experience:

• Customer relations.
• Previous experience in the insurance industry (Advantageous)

Skills and Knowledge (essential):

• Computer Literacy – MS Office, Word, Excel, Outlook.

Other:

• Bilingual in Afrikaans and English
• Reliable Transport

KEY PERFORMANCE AREAS, WEIGHTS, AND OBJECTIVES

Customer Relations

• Liaise with brokers and suppliers.
• Communicate with brokers telephonically and by email (relating to claim progress)
• Assist brokers with general and claims related queries.

Administration

• Administrate domestic and commercial, motor, and non-motor claims.
• Manage and settle claims timeously.
• Manage the allocation of claim reserves / outstandings.
• Assist with administrative functions and projects on the request of management.
• Maintain the electronic claims filing system (including the renaming of documents).
• Request and/or check claim payments according to a mandate.