About the role

What you need to know:

This is a highly specialised position requiring strong administration, technical and customer service skills to resolve Marine claims.  The role entails resolving claims; coverage determinations, investigation, verification and analysing data to determine entitlement of claims; ensuring claims validity; accurate payments and reserves set up; maintenance of claims files and records;  communications with and reporting to brokers as required; and settlement of claims fairly and promptly.

Responsibilities: –

• Managing key claims handling; coverage determination, quantum analysis and legal liability assessment, where appropriate and within authority limits.
• Demonstrate a proficient technical claims competence and support the team by providing coaching and support to other members in the team.
• Compliance with the Global Marine Claims Handling best practice guidelines on coverage analysis, reserves, file maintenance, claims data and correspondence.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
• Deliver market leading client service by communicating the claims value proposition and representing the claims team at both internal and external meetings and client functions.
• Identifying and driving operational effectiveness and efficiencies and supporting overseas functions.
• Work with Team Leader to ensure effective vendor and litigation management.
• Close relationship with Underwriting and Client Relationship Management.
• Representing the claims team at both internal and external meetings and client functions.
• Assist the Team Leader with ad hoc tasks in order to fulfil department goals.

What we’re looking for:

• Graduate BCom or LLB Degree.
• Marine claims experience preferred.
• Good communication skills, both written & verbal.
• Time management ability to manage & prioritise workload and diary management.
• Ability to contribute effectively within a team environment.
• Ability to work with claims stakeholders to support claims strategy.
• Knowledge of legal / regulatory and litigation / procedural requirements.
• Knowledge of reinsurance and different structures. 
• Experience in assisting Team Management as required.
• Proven track record on assessment and defence of Insured’s liability.
• Knowledge of Marine case law.