Responsibilities

• Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)
• Count and determine stock to be merchandised as per SOP.
• Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP.
• Merchandise in accordance with SOP and check product quality on the shelf, stock rotation and price tag.
• Keep shelf and back-up area (e.g. store room) clean, tidy and uncluttered in accordance with housekeeping SOP.
• Execute merchandising activities as per cycle brief.
• Be polite with customer and where needed, escalate to management to resolve issues. Feedback on customer complaints, queries and requests.
• Communicate and upkeep knowledge of product and promotions according to the cycle brief.
• Effectively record merchandising activities as per standard.
• Execute calls as per call cycle.
• Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space).
• Advise manager on out of stocks as per SOP.
• Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
• Ensure that each merchandiser is executing effectively in trade according to the KPI’s laid out by the client.
• Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
• Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out.
• Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid.
• Actively build relationships with customers by engaging in active communication, resolving issues where required etc.
• Ensure that all escalated queries and challenges are effectively dealt with and resolved.

Requirements

• Grade 12
• Merchandising experience
• 12 months experience in an FMCG merchandising environment (Beneficial)