Duties & Responsibilities

• Participate in discovery meetings with the client to understand current business processes that need to be incorporated into D365 FSC
• Work with the client to understand legacy data components and identify the appropriate location for such data in D365. Document mapping of that data for conversion by technical staff
• Validation of business practices and processes in Dynamics based on discovery analysis
• Conducting GAP analysis to determine the difference between application and business processes
• Identify creative solutions for processes that aren’t fully accomplished by standard D365
• Develop and deliver presentations to customers by outlining findings and recommendations to guide the implementation of the identified solution
• Translate functional business objectives and critical success factors into functional documents
• Configure application as appropriate to conform to business process definition
• Train users in a hands-on methodology and develop training documentation
• Provide on-going support to end users, assisting with trouble shooting or additional training via email, phone or site visits
• Maintain and expand client relationships through delivery of high-quality services
• Fully utilize Microsoft Technology and the Microsoft Azure Stack (LCS, BPM, VSTS, Task guides, PowerApps, Office 365, etc.)

Experience and qualifications

• 5+ years of significant industry experience
• 5+ years of D365 FSC/AX implementation experience required
• Minimum of 3 or more Dynamics 365 Commerce full life cycle implementations
• Microsoft certifications in Dynamics D365 FSC/AX – highly desirable
• BA/BSc/BCom in Computer Science, or Accounting preferred
• Experience in product creation and management, trade agreements, procurement and sales
• Experience with intercompany activities
• Experience with multiple legal entries management
• Ability to guide workflow procurement process
• Experience with associated tools and technologies such as SQL Reporting Services are highly desirable
• Exceptional interpersonal, communication and relationship building skills
• Ability to work in a fast-paced environment and effectively meet deadlines
• Excellent demonstration and presentation skills
• A passion for client success and enthusiasm for the products we implement
• Ability to travel to provide services to clients

Additional requirements (required):

• Advanced level of experience in warehouse and or retail industry
• Desire to constantly assess and incorporate new technologies and software into their skillset
• Strong project implementation skills (planning, data conversion, module setups, training, project management, reporting)
• Ability to recognize and incorporate client needs at a worker level
• Proactive approach in communicating project status and project risks to all parties, internal and external