Motor SOS Agent x2 needed at Santam Insurance

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Specialist Data Engineer needed at Absa Group Limited

Santam Insurance’s job vacancy, Career and Recruitment

Job title : Motor SOS Agent x2 jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : August 13, 2022

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WHAT WILL YOU DO

The Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value-Added Services claims, assisting Brokers/Clients (Internal /External) with claim enquiries via various contact mediums. 

This role will also include the following:

  • Answering inbound calls and register claims telephonically, including emergencies and Value-Added Services.
  • Follow compliance regulations for registration of claims that are not on the system, by creating an Incident and advise client of the disclaimer
  • Natis checks/PDP checks/premium validations and various query types

KEY RESPONSIBILITIES

  • Telephone Management
  • Being professional and answering the phone promptly always
  • Screen calls and manage incoming queries and complaints to client satisfaction and ensure that they are answered and resolved within stipulated time frames
  • Process STP (Straight Through Processing) claims
  • Registration and loading of claims as per systematic requirements governed by the policy terms and conditions
  • Servicing our clients including: general routine calls, adherence to prompt responses on all verbal and written correspondence, general queries and claims management, monitoring and reviewing your dashboard daily to action tasks in a prompt and efficient manner and relationship building
  • Ensuring performance standards are met against KPI’s and KPA’s
  • Be flexible and available as and when needed
  • Attending all training schedules as required

QUALIFICATIONS AND EXPERIENCE

  • Matric
  • Minimum of 3 years’ experience in Short Term Insurance essential preferably claims
  • Preferred candidate to be bilingual (English and Afrikaans)
  • Excellent computer literacy MS Office and Santam systems
  • Strong client service orientation

SKILLS AND KNOWLEDGE

  • Insurance process knowledge
  • Success in working with cross-functional groups both internal and external to the organization. 
  • Excellent communication both verbal and written
  • MS Office and proficiency with Santam systems and processes
  • Trauma handling skills
  • Computer literacy
  • Attention to detail and accuracy
  • Problem solving skills
  • Negotiation skills

COMPENTENCIES

  • Drives results
  • Deciding and initiating action
  • Collaborates
  • Client focus
  • Flexibility and adaptability
  • Action orientated
  • Situation adaptability
  • Optimises work processes
  • Emotional intelligence
  • Critical thinking
  • Curiosity with creativity

How to Apply for this Offer

Interested and Qualified candidates should Interested and Qualified candidates should Click here to Apply online

Specialist Data Engineer needed at Absa Group Limited

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