Key Performance Areas would include, but are not limited to:

• Escalation to Network Engineers Tier 4 as required.
• Responsible to monitor and troubleshoot all systems and/or escalate to the relevant departments as required.
• Keep network related documentation up to date.
• Assist Tier 4 Engineers during emergencies or outages.
• Implementation of approved change plans.
• Attend to technical escalation from Helpdesk Agent – Tier 2.
• Incident management & communication to relevant departments.
• Program network equipment according to standards RFC’s.
• Maintain and support:
• OSPF Routing Intermediate +
• Mikrotik Routers Intermediate +
• L2 Switching Intermediate +
• Networking Intermediate +
• Router setup, installation and management.
• IP setup, planning and management.
• Firewall setup, planning and management.
• Maintanence of core functionality of VAS products and systems.
• Reporting monthly/weekly on network backhaul capacity.
• Tier 3 Engineer directly supports VIP and offnet clients.
• Assist RF & access network with site planning and development.
• Any adhoc duty as per the operational requirement of the business.
• Operate standard working hours with potential adhoc afterhours availability as per operational requirements.

The successful candidate must have the following experience/skills:

• 3 Years network experience.
• Working knowledge in BGP, OSPF, MPLS, Routing, Switching and Mikrotik Hardware.
• Experience with TCP/IP, DNS, DHCP, routers, IP routing, and switches.
• Ability to work independently and under pressure.
• Good customer service skills.
• Good communication and reporting skills.
• Good problem solving & analytic skills.
• Good time management skills.
• Good admin skills.
• Ability to function in a team.
• Juniper knowledge is advantageous.

Education Requirements:

• Minimum MTCNA Certification.
• MTCRE Certification recommended.
• N+ is advantageous.
• A+ is advantageous.
• Other diplomas in the relevant field is advantageous.