GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

• Deliver on agreed performance targets according to set procedures and service level agreement. 
• Execute work in line with governance and compliance processes. 
• Identify and apply known solutions to operational challenges and escalate unresolved issues. 
• Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability. 
• Ensure process was followed in compliance with (return for credit) RFC’s, damages and obsolescence returns before any credit notes can be approved and processed.
• Ensuring that dealers and suppliers follow the correct process with regard to damage parts claims.
• Provide accurate lead times for parts on backorder.
• Provide dealer support to ensure effective service delivery.
• Provide parts technical query support to dealers.
• Receive queries and follow up on the status of outstanding issues regarding the supply of parts. 

FINANCE

• Execute work activities effectively and efficiently in order to maximise financial performance and profitability.

CLIENT/CUSTOMER

• Deliver services that creates a culture which aims to exceed customers’ expectations in all aspects of the business. 
• Deliver work activities effectively to satisfy customers. 
• Communicate feedback on queries to dealers within the set OEM/Importer standards.

PEOPLE

• Attend training initiatives to improve work quality and enhance own skills. 
• Own and live up to company values. 

Qualifications and Experience

Minimum Qualification

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Minimum Experience

• 3-4 years experience in a similar environment
• Experience with the brand and EPC. (Renault & Dialogys)
• Technical / mechanical experience 

Skills and Personal Attributes

• Must have extensive MS Office experience on Outlook and Excel as the base of computer literacy.