Operations (Travel Specialist) needed at andBeyond
Job title : Operations (Travel Specialist)
Job Location : Gauteng, Johannesburg
Deadline : April 20, 2024
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Closing date: 03 Apr 2024 23:59
KEY OUTPUTS:
- Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers, telephonically and via email.
- Managing the reservations process including handling of bookings from Confirmed to finalising, including invoicing and travel documents
- Ensuring turnaround times are strictly adhered to according to standard operating practices
- Saturday duty on a rotation basis
- Public Holiday duty on a rotation basis
- Backup for colleagues when they are away from the office
- Expanding product knowledge through attending training sessions
- Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED:
- A good knowledge on any of the destinations that &Beyond promote within South, Southern and East Africa
- An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa
- Good understanding of delivering excellent service to Travel Planner/guests
- An in-depth knowledge of Tourplan or a similar booking system
- A willingness and aptitude to learn
- Good organisational ability
- Lateral thinking ability
- Initiative
SKILLS REQUIRED:
- Communication skills and fluent in written and spoken English
- Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
- Computer literate with experience with Word, Excel, PowerPoint and Outlook
- Web reporting portal
- Understanding of travel industry through study or work experience
- Market knowledge and how it operates
- Attention to detail extremely vital
- Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
- Working knowledge of Tourplan and WETU
- Understanding of quantitative and qualitative data
- Relevant understanding of the Business to create strategy and making commercial decisions
- Sales process and methodologies
- Sales and Brand representation
- Guest/Client delight
- Teamwork and interpersonal skills
- Conflict management and resolution
- Paperless filing and Database filing and management
- Good organisational ability
- Initiative
- High energy levels needed
- Must be able to ADD VALUE
- Able to travel; flexibility in terms of working hours
- Self-driven; very responsible but fun; passionate about &Beyond
- Proactive, have a sense of urgency and be able to act quickly to resolve problems
PERSONAL CHARACTERISTICS:
- Good interpersonal skills
- Sense of urgency
- Passionate about guest delight
- Diligence and self-motivation to meet deadlines and keep on top of your job
- Willingness/ability to share information and teach and inspire others
EXPERIENCE REQUIRED:
- Must have at least 3 or more years tour operating experience
- Tourplan experience is an advantage
- Wetu experience is an advantage
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now