Core Description

• Installation and support of core infrastructure components i.e., servers and storage (SAN) and Azure Cloud. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving.

Key Deliverables / Primary Functions

Support, maintain and configure the various components and deliverables to sustain a stable data processing environment.

• Support, maintain and configure the various components and deliverables to sustain a stable data processing environment.
• Maintain Call Management systems
• Maintain Computer Room diagrams
• Perform corrective actions or trends (CAR’s, RCA’s, OSA’s)
• Implement Business Standards (Corporate regulations, ICT policies and standards, BSIM processes and procedures)
• Liaise with and assist 3rd party service providers such as: sister business unit partners (Support Services, BCX Communications, Cloud Platform Solutions, external 3rd Party Service providers, etc)
• Ensure client satisfaction KPI’s and customer expectations are met

Core Functional Skills & Knowledge

• Cloud Computing
• Hardware Troubleshooting
• Infrastructure Deployment
• Microsoft Azure

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Analysing
• Coping with pressures & setbacks
• Following instructions & procedures
• Delivering Results & Meeting customer expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience in IT Infrastructure support Or
• 5 years’ experience in IT Infrastructure support