Description

Manage parts operations within the dealership to provide customer satisfaction while maximizing profit through parts sales, as well as inventory and expense control

REQUIRED MINIMUM EDUCATION/TRAINING    

• Grade 12

MINIMUM WORK EXPERIENCE            

• 5 years related experience of which two years must be in a supervisory capacity
• John Deere parts experience will be an advantage

KEY PERFORMANCE AREAS         

• Oversee stocktaking and stock counting
• Manage stock returns and claims
• Order parts and AMS stock
• Maintain an accurate and effective parts inventory control system
• Manage and followup warranty claims
• Build and maintain good relationships with internal and extern clients and ensure that client queries and complaints are resolved timeously 
• Monitor monthly income and expenses, report any deviations and implement corrective measures where applicable 
• Manage employee key performance areas, monitor performance standards, identify training and development requirements, and ensure fair disciplinary action to address deviations
• Implement a risk management plan for the Parts Department
• Ensure compliance with AFGRI’s Health and Safety Policy and other legislative requirements.

TECHNICAL KNOWLEDGE/ COMPETENCIES          

• Computer literacy (MS Office)
• Product knowledge
• Verbal and written expression/communication
• Stock control knowledge
• Sales knowledge
• Basic financial skills
• Analytical

BEHAVIOURAL COMPETENCIES 

• Customer orientation
• Networking
• Listening
• Excellent interpersonal skills
• Leadership