JOB PURPOSE

The purpose of this position is driving revenue growth, must acquire new sites as prescribed by the National Sales Manager in line with the overall business acquisition strategy, to seek out profitable new customers for the Company, client retention, advertising, sales and marketing strategy focusing on regional sales and customer relationship management within the informal channel of the organisation across the region

RESPONSIBILITIES

Identify New Business

• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships
• Identify Business opportunities – Cold calling looking for new sites for Starter Pack Distribution

Operational Compliance

• Ensure that call diary is compiled and effectively executed on a monthly basis
• Ensure that effective best practice standards of merchandising are implemented and adhered to at all point of purchase channels
• Ensure adherence to company policy and relevant legislation

Inventory Control

• Inventory control and balancing
• Submit weekly & monthly inventory reports
• Manage all allocated inventory Sales (Manager)
• Ensure that achievement of regional sales, activation and connection targets
• May also or alternatively involve providing back-office support to a sales team
• Plan and execute monthly/ quarterly/ and annual regional sales plans

Client & Customer Management

• Ensure that your customer base is maintained on the master database
• Leverage both internal and external relationship to increase brand awareness and effective execution
• Improve customer retention in the SPI/SPD/SPU channels
• Building and maintaining relationship with existing clients
• Responding to enquiries in a professional and knowledgeable manner
• Ensure cellphone network relationships are managed effectively
• Build and maintain relationships with new clients

Resolving Customer Issues

• Respond to more advanced issue escalations promptly and appropriately and provide managerial approvals as required

Insights and Reporting

• Extract and combine data to generate standard reports
• Analyse weekly and monthly regional reports to identify opportunities and threats

Leadership and Direction

• Explain the action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization’s strategy, mission and vision
• Motivate people to achieve business goals

People & Performance Management

• Monitor the performance of the team
• Allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal

Requirements:

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Interpersonal Savvy
• Communicates Effectively
• Action Oriented
• Instills Trust
• Being Resilient
• Drives Results

SKILLS

• Action Planning
• Verbal Communication
• Sales Planning and Coordination
• Account/Client Management
• Computer Skills
• Commercial Acumen
• Data Collection and Analysis

EDUCATION

• Matric
• Sales Diploma advantageous

EXPERIENCE

• Must have Inform al/Main market working experience in the industry
• Starter Pack or Prepaid Distribution and Sales experience
• 2-3 Years of supervising staff
• Valid Driver’s License required
• Willing to drive extensively