Role Purpose

• The Retirement Benefit Counsellor will work directly with members and/or clients to ensure that that they can reach their educational, financial, and asset goals through benefit counselling and financial wellness education.

Requirements

Experience and Qualifications:

• Relevant business degree.
• RE5
• 1-5 years’ experience in sales or retirement benefit counselling in a financial services environment.
• Knowledge of annuities, preservation and investment products.
• Excellent verbal and written communication skills essential.
• Excellent presentation skills.
• Additional professional qualifications such as CFP will be a distinct advantage.
• Must be able to speak IsiXhosa, TshiVenda, XiTsonga and Zulu fluently (Nguni languages)
• Must be willing to travel locally.
• Own transport is a requirement.

Duties & Responsibilities

Responsibilities and work outputs:

• Provide individual or group benefit counselling and/or coaching as part of the employee financial wellness service.
• Provide factual information to members/clients in line with the engagement strategy to enhance client’s financial wellness and also helping members/clients to make informed financial decisions.
• Engage with prospective clients to highlight the features and benefits of various products based on their financial wellness needs to support and guide their decision-making process with specific focus on the Trustee Endorsed solutions.
• Provide one-on-one counselling and coaching sessions for members to assess their financial situations, reviewing their budgets, credit reports, balance sheets and other financial documents.
• Assist clients with pre-retirement planning and application of annuity products. Focusing on the trustee endorsed annuity strategy.
• Host webinars and workshops on key financial education concepts to clients.
• Attend wellness days nationally to provide benefit counselling and/or financial education face to face when required to do so onsite.
• Accurately capture client information, relevant actions, and sales on the client relationship management systems (CRM).
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Achieve set targets on production, quality, and conversion.
• Adhere to compliance requirements in the sales process in line with legislative requirements.
• Fulfil retirement benefit counselling and financial coaching role within the Member Solutions team.
• Refer fund members or clients to a financial advisor if financial advice is required.
• Monitor participants’ progress toward financial goals and follow up with participants on referrals to other financial service professionals when applicable.
• Maintain files and database for all participants including the financial plan, credit report, coach’s appointment notes, analysis, and corrective action plan.

Competencies

• Client Centric orientated
• Accountability
• Planning and organising
• Communicating with impact
• Adaptability
• Influencing and persuading
• Strong communication and presentation skills