Specific Role Responsibilities

Generic Job Outputs

Process and Governance

• Deliver on agreed performance targets according to set procedures and service level agreement. 
• Execute work in line with governance and compliance processes. 
• Identify and apply known solutions to operational challenges and escalate unresolved issues. 
• Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability. 
• Ensure that relevant databases are updated with relevant information to enable accurate leads management.
• Follow-up and manage current and historic enquiries received via relevant systems within the set time frames.
• Measure response time of leads distributed to relevant stakeholders in order to ensure customers are contacted with in the agreed timeframes.
• Monitor sales activities and escalate noncompliance to the relevant stakeholders.
• Stay updated with market trends and technology.

Finance

• Execute work activities effectively and efficiently in order to maximise financial performance and profitability. 

Client/Customer

• Deliver services that creates a culture which aims to exceed customers’ expectations in all aspects of the business. 
• Deliver work activities effectively to satisfy customers. 
• Liaise and interact with clients and or customers via approved communication channels in a positive and helpful manner.
• Receive client enquiries and escalate to stakeholders to ensure prompt and effective resolution, enhancing the client experience

People

• Attend training initiatives to improve work quality and enhance own skills. 
• Own and live up to company values. 
• Provide training to employees on all relevant systems to ensure compliance with all processes and procedures

Generic Job Competencies

Technical Competencies

Qualifications and Experience

Minimum Experience

• 0 – 1 year experience in a similar environment

Minimum Qualification

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Skills and Personal Attributes

Minimum Requirements

• Computer Literacy Proficient.
• Industry legislative compliance/ knowledge.
• Good Communications Skills