Scored Product Head needed at WesBank
Job title : Scored Product Head
Job Location : Gauteng, Randburg
Deadline : May 08, 2024
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Job Description
To formulate and implement a segment agnostic scored capability to increase market penetration and ensure sustainable business growth.
To provide direction and ensure the achievement of service excellence in a high-volume environment.
- Develop a scored strategy aligned to business strategy to ensure business growth and sustainability.
- Establish a data-led sales capability that balances growth, risk and return to enable scalable scoring functionality.
- Increase market penetration across origination channels to strengthen the business’ market position.
- Set and deliver targets in consultation with regions for sales service by identifying effective and efficient drivers.
- Align strategic objectives with specific performance measures and control systems to track and monitor progress.
- Establish, implement and maintain sound business processes that minimize risk and deliver quality and seamless customer experience.
- Optimize fulfilment processes and re-engineer as required to maximize the service delivery objectives and customer experience.
- Ensure optimized customer experience and service throughout the value chain.
- Source, analyze and implement market research findings and trends to develop innovative solutions to increase market penetration and ensure sustainability and future competitive growth.
- Cultivate and manage objective working relationships with a variety of internal and external stakeholders including channels of origination and enablers.
- Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
- Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
- Facilitate the conversion of knowledge and ideas into new or improved products, processes, and services.
- Manage designated product development projects from inception to final execution, including post implementation evaluation.
- Ensure integrated view and reporting of relevant business information.
- Report on and / or find solutions to items resulting from findings by internal or external audit and client management risk.
- Identify and encourage participation in activities that are appropriate for own and employee development in area of responsibility.
- Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.
Application Closing Date
11/04/24
How to Apply for this Offer
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