Areas of responsibility may include but not limited to

•  Answering inbound calls timeously
•  Dealing with predominantly telephonic and occasionally email queries
•  Assisting franchises/brokers with Health, Life and Group Life and Vitality queries
•  Submitting of reports to brokers
•  Review and recommend improvements to existing processes
•  Implement and maintain internal controls to ensure best practice
•  Perform any other related functions requested by management

NB: The role is not limited to the key outputs mentioned above

Personal Attributes and Skills

•  Perform a variety of administrative responsibilities
•  Ability to multi-task and attention to detail is vital
•  Ensure that delegated tasks are performed within proper time frames
•  Prioritise workload and address any immediate issues as and when they arise
•  Effective communication at all levels within the organisation (written and telephonic)
•  Client centric servicing and positive problem solving approach
•  Excellent time management
•  Deadline conscious and able to work under immense pressure
•  Work independently, but open to team work when necessary
•  Takes responsibility for actions and projects
•  Upholds ethics, values and demonstrates integrity
•  Adapts to changing circumstances, new ideas and change initiatives

Education and Experience

Essential:

•  Matric Certificate
•  1 year Call centre experience within a financial service industry

Advantageous:

•  1 year Call centre experience dealing with brokers
•  1 year experience with Discovery Life products
•  Post-graduate degree or equivalent