Support Engineer needed at Sanlam Group
Job title : Support Engineer
Job Location : Gauteng, Johannesburg
Deadline : April 26, 2024
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What will you do?
The primary purpose of the Support Engineer is to provide application support for specified tech products & services which includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.
Key Outcomes
The following outcomes will be expected to be achieved:
- Apply problem solving skills to solve technical problems on existing applications
- Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
- Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
- Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & services
- Provide inputs into application documentation for end users
- Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
- Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
- Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
- Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
- Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
- Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
- Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
- Compile and maintain inventory of applications and related details
- Meet all SLA requirements associated with application support being provided
- Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
- Maintain awareness of application risks and opportunities for improvement
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management
- Understand and manage risks and risk events (incidents) relevant to the role
Qualifications and experience
- Appropriate university degree in Information Technology or equivalent qualification
- 1 – 2 years banking/financial services experience
Competencies
- Applying expertise and technology
- Client focus
- Cultivates innovation
- Collaborates
- Being resilient
- Drive results
- Time Management
Attributes
- Positive, enthusiastic attitude
- Teamwork
- Honesty, integrity and respect
- Self-starter and self confidence
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now