Duties and Responsibilities (Includes but are not limited to):

• To resolve payment queries to ensure timeously release of orders.
• To deliver Excellent customer Experience by owning resolution of queries and proactively sharing best practice with the team
• To review and verify payments and deposits.
• Liaise with treasury to release the orders.
• To check payments and transfers to ensure allocations are made timeously.
• To prepare and process electronic transfers and payments.
• To capture, confirm and submit payments and deposits.
• To reconcile accounts payable transactions.
• To ensure that all queries or payments requests are resolved within the SLA.
• To proactively raise any matters that may delay processing of payments which may affect a customer’s ability to trade and finding solutions to resolve and communicate the same in order to manage client’s expectation.
• To accurately prepare and submit bank charges to finance for payment.
• To accurately reconcile payable transactions
• To manually enter all deposits and payments when the automated processes fail
• To share monthly report with the Payments Team Lead to cross check
• To provide support to the treasury team
• To assist with Ad-Hoc requests from time to time
• Assist and support the team with inbound/outbound and admin requirements.
• Act as backup for colleagues when required.
• To manage own professional and self-development
• Attend weekly team meetings with Payments Team Lead
• Attend monthly performance meeting with Payments Team Lead
• Attend all required training courses for new products.

Key Requirements:

• Grade 12 / or equivalent (Essential)
• Degree/diploma (Desirable)
• 1-2 years’ experience in an Accounting / Treasury environment (Essential)
• 6 months experience with QlikView, Salesforce, Blue Admin (Essential)
• Knowledge of money transfer procedures
• Knowledge of online banking
• Knowledge of Systems
• Knowledge Of the required service offering
• Knowledge of AML practices

Additional Skills:

• Proficient with MS Office, particularly Excel
• Attention to detail.
• Organisational & administrative skills
• Time management Skills
• Telephone skills
• Verbal and written communication skills