Job Description

The main purpose of this role is to provide system and project support within the People Operations’ MIS team. The role will include system process reengineering and project coordination.
The candidate must have a strong interest in system processes and enhancements. They will be expected to initiate and run with improvements of our People Ops processes, People Ops systems and provide quality service to internal users. This role leads the development and implementation of core HR business processes and service excellence solutions that align with business needs and technical priorities. The MIS team manages the employee life cycle on system and is the primary support for the employee data, leave management, performance management and compensation modules within SuccessFactors used by 1500 employees and contractors.
The candidate will oversee the change management cycle including communications and training related to system implementations to drive behaviour changes and adoption. The team works with confidential and sensitive data and a high level of maturity is needed. The role is also responsible for running the performance management process and supports calibration.

Responsibilities

• Coordinate the functionality of the following modules within SuccessFactors: Employee Central, Time Off,
• Performance Management, Compensation, Reporting, System Administration, Recruitment, Onboarding, Performance and Learning Modules
• Do detailed systems and process analysis and improvements.
• Document and maintain MIS processes.
• Review system related user guides and communicate changes.
• Co-ordinate projects in the People Operations MIS space.
• Review and improve data quality and system foundational objects.
• Co-ordinate user acceptance testing of the different employee systems.
• Liaise with different IT stakeholders to maintain and improve our employee systems.
• Build and cultivate a network of relationships across the business, particularly IT and other key stakeholders.
• Deliver improved process or system solutions by executing projects from end-to-end, by participating in activities ranging from requirements gathering, gap analysis, solution design, process documentation, system configuration, test planning and execution, training documentation and delivery, deployment, to support.
• Document and publish business processes and user manuals/ documents.
• Train business on system changes and system processes
• Continuously improve usability of the People Operations systems and processes through user interactions and user feedback

Education

• Bachelor’s degree in a related discipline such as Human Resource Management, Information Systems or relevant 3-year tertiary qualification.
• At least 3 years of experience working with systems, preferably HR systems and SuccessFactors is preferable.
• Proven track record of analysing business processes, preparing detailed functional specifications for required development activities, including reports, interfaces, conversions, enhancements, and forms.

Requirements

• The ideal candidate should have the following characteristics:
• Personal maturity to maintain confidentiality.
• Must be conscientious and proficient at an advanced or intermediate level of Microsoft Excel.
•  Good attention to detail and deadline consciousness. Excellent communication and organisational skills Excellent time management and problem-solving skills.
• Ability to accept responsibility for all tasks done.
• Ability to research, analyze, synthesize, and present information in a meaningful manner.
• Ability to function well under pressure.
• Ability to work effectively as part of a team.
• Pro-active, self-disciplined and self-motivated
• Good communication skills 
• Ability to identify gaps in processes and procedures.
• Flexible, energetic, organized, and trustworthy
• Strong work ethic
• Excellent problem-solving skills.
• Passion for internal client service and improving processes
• Must be technically savvy and have the ability to relate to different user groups (technical teams, HR users, employees, and management across).