Call Centre Agent (New Accounts) needed at Mr Price Group
Job title : Call Centre Agent (New Accounts)
Job Location : KwaZulu-Natal, Durban
Deadline : May 30, 2024
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JOB DESCRIPTION
As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
RESPONSIBILITIES
- Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
- Telephonically confirm employment and personal details to verify information provided on the store application forms
- Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base
- Process all store card applications across all divisions to increase customer and credit base (outbound agents only)
QUALIFICATIONS
- Grade 12
- 1 year call centre experience – in new accounts environment
- Knowledge and understanding of industry legislature: Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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