What you will do in this role:

• Handle various customer interactions such as; payment queries, resolving incorrect orders, customer service or billing complaints, and missing transactions
• Promote new or additional services and products
• Ensure timely and accurate resolution of customers’ problems within agreed service levels, targets and objectives
• Close customer queries and ensure appropriate feedback or change was made
• Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments and actions taken
• Your qualifications and experience

Concentrix is a great match if you have:

• A matric certificate
• The ability to work shifts between 13:00-06:00 and 14:00-07:00 in a US time zone
• Proficiency in English oral and written language
• 12 months’ experience working in a contact centre
• PC literature with the ability to use multiple systems

It will be a plus if you:

• Have exposure to online payments/banking
• Have previous experience working for an international/offshore organisation

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.