Job Responsibilities:

• You will always make sure that the customer’s interest comes first whilst providing exceptional customer service. You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish. You understand the customer’s perspective and have a natural ability to build a strong rapport, ensuring their complaint is resolved in a timely manner.
• The most successful Complaint Handlers champion the customer voice and pride themselves on customer satisfaction.

Job Requirements:

• Matric/NQF 4
• Minimum of 6 months previous complaints handling experience
• Strong Microsoft Office experience with Word, Excel and Powerpoint.
• Previous experience within the contact centre/insurance industry beneficial

Experience Required:

• Previous experience in a complaint handling role, ideally with experience in early resolutions.
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience taking both outbound and inbound calls.
• Experience of closing cases.
• Full complaint handling cycle experience is essential.
• Passionate about providing the best resolution for the customer.

Preferred Requirements:

• Experience/exposure to UK customers