ABOUT THE JOB

• The Local IBS Employee Services Lead is accountable for the set-up and ongoing management of his/her scope of services in the region, in line with service level agreements and quality standards defined by the Global IBS Employee Services Lead and with the Local BU/business teams.
• He/she builds the capability to deliver regional services according to the IBS strategy and business case. He/she delivers innovation and continuous improvement, to enhance the quality of service provided and optimize costs for the activities in scope.
• He/she is part of the HR country (ies) leadership team(s) contributing to HR local strategy and  ensuring the relevant support for local business.

Main Responsibilities

• Admin & Payroll and Benefits administration
• HR Tech & Data Maintenance & Data Quality
• Time & Attendance Management
• International Mobility Operations
• Social Contribution & Reporting

Employee Services activities

• Ensure all DBS ES activities are delivered at the agreed level of service and performance and in line with customer satisfaction metrics, as defined in the DBS value framework.
• Own the application of common standards for DBS services and sponsors initiatives to implement best practices.
• Monitor compliance and process performance, working with Risk, Compliance, internal control, and internal and external audit.
• Sponsor DBS ES digitalization projects: identify and gain approval for tools and process improvements, provide prioritization requests.
• Drive process standardization, harmonization, automation, excellence and continuous improvement.

Local management

• Lead the DBS ES local teams to plan for and implement DBS processes, deploy technology, operating principles, services, culture and organization design for the region.
• Influence functional professionals in region to adapt to operating standards.

Interactions with stakeholders

• Work closely with BU HR to ensure end-to-end process & strategy consistency.
• Report performance and escalate issues to Regional ES Lead and Local DBS Lead, as defined in the DBS governance model.
• Local point of contact regarding Employee Services activities.
• Liaise with DBS HRBP to drive team capability development in order to ensure service delivery and optimal team make-up.

KEY DELIVERABLES

• Setup and continuous improvement of local DBS ES strategy, policies, processes and tools in alignment with core model and standards
• Monitoring of compliance, process & team efficiency, performance and level of service quality
• Local team management
• Close interaction with the local BU HR team & DBS

Languages required:

• Fluent in English

Experience:

• Minimum 5 years’ experience in a Multi-national company in C&B
• Sage 300 – Payroll Tool experience
• Team management experience

Education:

• Bachelor’s degree or equivalent combination of education and experience