About the role:

Responsible to provide professional services for the company’s customers and technical support/training for service partners, including technical site analysis to resolve customer issues and to perform field service duties on the company’s complete range of Air Conditioning units

What you will do:

• Perform startup/commissioning, preventive maintenance and corrective/unscheduled maintenance on all company equipment.
• Training and certification of Service Partners.
• Participate and lead in proactive team efforts to achieve departmental and company goals
• Perform advanced and custom audits of customer’s site, working with sales to complete availability Assessments.
• Perform consulting services at customer site as well as over the phone.
• Work with customers, contractors, service partners, other members of the team, Sales Partners, Tech Support, to resolve escalated problems.
• Document all required information for each site visit performed.
• Manage installation projects as well as unit replacement when necessary.
• Properly document, label, and return all defective parts utilized in the repair of company equipment to the designated disposal/repair location.
• Educate customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as the company
• Evaluate technical and professional performance of Service Partners.
• Must comply with all safety policies, practices and procedures Perform other duties as assigned

Qualifications

About you:

• Technical qualification/degree in mechanical/refrigeration with 3-5 years equivalent experience in a related field.
• Prior experience with field service is required.
• Prior experience with Precision Air Condition preferred.
• Strong knowledge of mechanical / refrigeration component theory and practices.
• Good technical knowledge of electricity.
• Good knowledge of HVAC Controllers.
• Must have experience of handling multiple projects simultaneously.
• Knowledge of HVAC systems, test and measurement equipment, knowledge of electrical and mechanical codes, and in-depth knowledge of mechanical and refrigeration principals is required.  A high level of customer service skills is required as well as the ability to perform troubleshooting.