Responsibilities

What we’re looking for:

• We’re looking for an HR Operations Senior Associate to join our team. Successful incumbent will coordinate overall HR Process and Continuous Improvement Projects within SSA HR Ops and Service Delivery team scope. Govern HR processes, process maps, documentation, knowledgebase documentation, Ensuring design methodology, approvals, change control and documentation are standardised and consistently applied in addition to Coordinating process reviews sessions and approvals. 

Accountabilities:

HR Process Championship

• Governance of HR processes, process maps, documentation, knowledgebase documentation and ensuring that all relevant systems are kept up to date
• Ensure design methodology, approvals, version control, change control and documentation are standardised and consistently applied.
• Coordinate HR process reviews to optimise efficient application of processes, procedures and standards
• Ensure that all processes and documentation are robustly maintained, protecting integrity and quality of data and version, support HR teams with process map and documentation updates.

Continuous Improvement Projects

• Maintain and update SSA HR Service Catalogue and continuous improvement tracker
• Coordinate assigned continuous improvement projects ensuring timelines & productivity targets are met
• Supporting the delivery of HR calendar events and provide support to SSC / BO Teams when required eg: at peak times.
• Provide training to others in the business in the use of Continuous Improvement tools.
• Assist with setup, implementation, maintenance of all new HR transactional processes, procedures and tools.
• Ensure that in implementing change relevant measures and/or Key Performance Indicators are in place and that any deviance can be identified and justified. (SLAs/OLAs/KPIs)

Communications

• Support SSA HR Ops change management and communication efforts partnering with sector and local change management teams
• Develop communication tools to embed SSC process change projects as necessary

Qualifications

• 1- 3 years of general professional experience in the area of Human Resources
• Experience of working across a sector/ different countries would be preferable
• University degree preferably a MBA
• Very good knowledge of HR processes
• Practical knowledge of SLAs and workload management
• Time management – ability to focus and get things done and know what is business critical; able to deal with conflicting priorities and ambiguity
• Co-ordination/planning/resource allocation – ability to bring together different people with conflicting schedules/ideas and meet deadlines