Description

Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise, and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. Bryte Insurance Company Limited approaches customer risk with purpose, proactively working with brokers and customers to enable better risk decisions.

Our opportunity

The incumbent will work closely with the Senior HR Business Partner to enable the business areas they consult to. The successful individual is passionate about creating a fair workplace in which people can thrive, whilst enabling the execution of business strategy. A strong focus is required on enhancing the Bryte culture through ensuring the right people are placed in the right roles at the right time by owning talent sourcing, talent management and all operational matters relating to the employee life cycle. An independent-working, professional person with a strong work ethic and an aptitude for problem-solving will enjoy this opportunity.

Requirements

Key Objectives & Accountabilities

• Recruitment – ensure processes and policies are adhered to when sourcing and interviewing candidates. Guide the business to select and appoint the best and most suitable candidates from a skill and culture perspective. Compile recruitment offers.
• Identify and facilitate transformation opportunities.
• Ensure a smooth and effective on-boarding process for new employees.
• Coordinate, conduct and report on exit interviews.
• Support and drive the performance management process.
• Assist line managers in completing succession plans and identifying talent within their respective business units.
• Support and implement initiatives from the Talent Management centre of excellence.
• Facilitate the effective implementation of and adherence to Performance Improvement Plans within different business units.
• Participate in, and facilitate, organisation-wide initiatives on Wellness, Culture and Employee Value Proposition, as well as Diversity and Inclusion
• Facilitate probation processes.
• Participate in the performance calibration cycles.
• Conduct interviews with employees throughout the employee life cycle; settling-in interviews, stay interviews for top talent or flight risks.
• Handle all administrative queries from employees.

People development

• Identify and refer development needs as part of the talent management process.
• Support initiatives from the Learning and Development centre of excellence.
• Facilitate programmes and providing support to the business with regards to HR initiatives

Employee relations

• Provide industrial relations support to management.
• Be an objective sounding board to all employees when required.
• Prepare for disciplinary enquiries by coordinating hearings and guiding in relation to the compilation of evidence bundles.
• Attend disciplinary hearings as an observer to guide process.
• Consult with employees on workplace matters and advising them on processes and available resources, for example the employee assistance programme, where applicable
• Investigate and advise on employee relation matters.
• Attend CCMA matters.
• Manage processes related to PHI and IOD claims together with the custodians of such processes.

Compensation

• Assist in remuneration and rewards processes.
• Make recommendations on remuneration.
• Retirement fund administration
• Medical aid administration
• Assistance with annual cost-to-company changes
• Job grading
• Ensure accurate bonus and increase calculations on an annual basis

Customer service

• Deliver excellent service as per agreed service level agreement or exceeding it.
• Prompt and effective resolution of client queries
• Problem-solving with regards to complex people matters

Reporting

• Analyse and interpret data and produce relevant reports.
• Research and investigate information to enable strategic decision-making by others.
• Ensure availability of accurate and up-to-date data regarding HR focus areas, as-and-when required.
• Maintain data integrity.

Demonstrate operational excellence.

• Produce accurate and high-quality work at all times.
• Administration and implementation of policies as and when required.
• Produce new initiatives / processes to improve on all-round effectiveness and performance where appropriate.

Qualifications & Experience

• Minimum 5 years working experience in a Human Resources environment.
• 4 years working experience in a generalist HR role.
• Completed bachelor’s degree in HR or Psychology essential. Post-graduate qualification will be advantageous.
• Proven track record in recruitment
• Sound knowledge of Employee Relations and relevant experience essential
• Experience within Financial Services / Insurance preferred.
• Extensive knowledge of HR compliance legislation, policies, and practices; including the Labour Relations Act, Basic Conditions of Employment Act and Skills Development Act
• Knowledge of general remuneration and benefits and job evaluation systems
• Proficient in MS Office, specifically MS excel.

Competencies

• Excellent relationship manager
• Strong client-orientation and a passion for high levels of service
• Attention to detail imperative.
• Influencing and negotiation skills
• Problem solver
• Ability to work under pressure and on a variety of projects simultaneously.
• Strong business acumen
• Able to navigate ambiguity.
• Advanced written and spoken English essential.
• Results-oriented and deadline-driven
• Resilient
• Empathetic
• Pro-active
• Team Player