Responsibilities: 

• Assess employee performance to identify skill gaps
• Create training programs to address these gaps
• Prepare materials for training sessions
• Develop onboarding programs for new hires
• Conduct surveys to measure training effectiveness
• Stay updated on new teaching methods

Requirements

• Preferably certified as a facilitator, assessor, or moderator
• 2+ years experience in training or similar roles, preferably in an international call center
• Proficient in MS Word, PowerPoint, Outlook, and Excel
• Strong interpersonal and communication skills
• Ability to spot skill gaps and organize training accordingly
• Familiarity with various teaching methods
• Excellent organizational skills
• Willingness to work rotational shifts (USA, UK & RSA)

Working Hours:

• Monday to Friday
• Rotating shifts 09:00 – 18:00, 10:00 – 19:00, 14:00 – 23:00, and 15:00 – 00:00
• Dynamic Holiday Roster