What you will be doing:

• Supporting the design, development, implementation, testing, validation, documentation, review and maintenance of enterprise applications.
• Supporting system administrators to help respond to user request for assistance.
• Providing support to internal and external clients throughout all phases of the System Development Life Cycle
• Applying understanding of company’s general business functions and systems to determine the impact of system changes to the business.
• Evaluating new or updated products and services.
• Providing mentoring and supporting the training of staff members.
• Participating in initiatives to develop, test and implement system changes, integration, upgrades and patches.
• Working with Operational teams to determine working procedures and best practices.
• Contributing to opportunities of efficiency and improvement within the team and externally.

To be successful in this role you will need:

• Bachelor’s Degree or equivalent completed.
• 3 years of experience in Quality Management Systems (TrackWise and/or Vault Quality is preferred ).           
• Experience implementing systems and process solutions
• The ability to mentor and train other team members on system and process.
• Strong knowledge of systems architecture and experience with application specific processes.
• Strong familiarity with systems specific processes related to data/document management etc.
• Strong communication skills (written and verbal)
• Strong problem solving and analytical skills to troubleshoot problems.