Key Performance Areas:

• To provide assistance to the Front Office / Rooms Division Manager with all Reception / Front Office duties as well as dealing with all resort visitors & guests including but not limited to:
• Welcoming resort visitors and checking in and out of guests
• Handling guest queries, requests and complaints and management of guest relations
• Management of guest accounts including the handling of income & payments of all types, including cash
• General office administration, telephone, reservations, reception
• Communication and liason with external, associated parties
• Interaction & liason with all departments and areas including outsourced functions 

Requirements:

• Previous Reception experience in the Hospitality / Service industry
• Excellent understanding of all aspects of Hospitality Operations
• Computer literacy skills including: Excel & Word and a knowledge of Hospitality Property Management and or billing systems Excellent administration and interpersonal skills
• Basic financial management skills including the ability to handle billing and payments including cash transactions
• Desire and ability to work in a service industry
• Ability to work under pressure and without supervision
• Attention to detail
• Proven communication skills
• Ability to work normal hospitality hours including shifts, overtime, standby shifts, working on week-ends and public holidays
• Valid drivers licence will be an advantage.