As the Service Technician you will be responsible for:

 Duties:

• Service & repair systems to full working capacity.
• Maintain and follow warranty processors and procedures for all intended repairs.
• Assist with service related queries at hospitals or customer sites.
• Completion of paper work submissions and daily activity reports.
• Fill in and complete job cards for any service repairs, warranties or labour completed
• Communicate weekly visits and schedules to Hospitals
• Maintain & build good customer relationships
• Build relationships with service consultants for support on service activities.
• Assist with IPC and PAC system repairs if needed.
• Plan country trips to outline areas and regions to complete equipment inspections, services & repairs 
• Assess,repair,service & provide reports over a wide range of equipment
• Fill out quotations for replacement parts and keep a track record 
• Adhere to safety and quality standards on all Arjo products.
• Perform annual maintenance services on demo equipment
• Update & capture assessment and manage service records
• Complete quality field actions and provide reports
• Adequate stock control on service parts.
• Maintain company vehicle in good condition.
• Manage tools and testing equipment
• Maintain vehicle mileage log book.

The experience, qualification and skills you will need:

• Minimum of Grade 12 or equivalent.
• Technical and mechanical mindset.
• Relevant tertiary qualification will be an advantageous.
• Basic computer literacy skills in MS Excel and Outlook.
• Valid driver’s license (Code 08/EB) and PDP would be an advantage.
• Minimum experience in driving company vehicle of at least 2 years.
• Ability to work independently
• Excellent time management skills.
• Understanding of Arjo products.
• Customer Service Orientated.
• Must be available to work after hours on adhoc basis.
• Must be available to travel nationally when needed or required
• Solid business acumen