Minimum Requirements:

•  B Degree or NQF level 7 qualification in Business Management/ Administration or equivalent field;
•  Seven (7) to nine (9) years or more relevant experience covering a broad range of HR/ Public Administration/ Administration/ Business Management functions;
•  Three (3) to five (5) years’ experience in a managerial capacity within an administrative environment and at least seven (7) years of generalist experience;
•  Minimum of Code 8 driver’s license;

Primary Function:

• Ensure the provision of analytical, administrative, logistical, human capital and transversal business solutions to enable the Head of Department, to deliver on the GCSS mandate effectively and efficiently.
• Provide executive support, administrative and secretarial services by developing, implementing, and monitoring relevant strategies, policies, procedures, and systems for GCSS. 
• Manage administration, communication, and information flow to and from the office of the GED: GCSS and Unit Heads.
• Management, coordination, and administrative support for the Governance Cluster. 
• Management, coordination, and administrative support for council decisionmaking structures. Administration management, coordination, logistics and support for GCSS. 
• Interact with the office of the City Manager and MMC: GCSS on relevant administrative matters. 
• Departmental planning and budget management for GCSS: MSS. Financial administration, contract management, reporting, procurement, and expenditure management for GCSS: MSS. 
• Performance management coordination and support to the GED: GCSS for Group Heads. Develop support networks and contacts to enhance the functioning of the GED: GCSS office and GCSS. Coordination of decentralized management support functions.
• Build and maintain relationships with key stakeholders in the City to ensure the smooth flow of information, administrative management and correspondence. 
• Effectively deal with and manage relationships with external stakeholders of GCSS in the context of their relationship with the city. 
• Effective administration and streamlined information flow.
• Key Performance Areas:
•  Core professional competencies: Organisational awareness, Consulting, Planning and organising, Monitoring and control, Negotiation, Oral communication, Written communication and Financial Management;
•  Functional competencies: Change management, Technology/ Information management, MSS service delivery, Strategic management, Talent management and staffing, Leading/ Directing, Performance Management, Industrial and labour relations;
•  Public Service Orientation competencies: Interpersonal relationships, Communication, Service delivery orientation;
•  Personal competencies: Action and Outcome orientation, Conflict management, Accountability and ethical conduct, Governance and risk;
•  Management/ Leadership competencies: Direction setting, Impact and Influence, Performance and mentoring.

Leading Competencies:

•  Administrative skills;
•  Analytical skills;
•  Assertiveness;
•  Assessment skills;
•  Change management;
•  Communication (verbal and written);
•  Advanced Computer literacy (MS Office Packages, including Word, Excel, PowerPoint);
•  Conflict resolution;
•  Coordination;
•  Deadline driven;
•  Facilitation skills;
•  Financial management;
•  Integration;
•  Interpersonal skills;
•  Negotiation skills;
•  People and performance management;
•  Project management and supervisory skills;
•  Presentation skills;
•  Research skills.

Core Competencies:

•  Knowledge of audit and risk management principles;
•  Administration;
•  Administration procedures;
•  Business processes within the City and GCSS;
•  Formulation of vision and strategy;
•  Labour relations processes and collective agreements;
•  Local/Public Sector government environment;
•  Management support administration, policies and processes;
•  Performance management;
•  Planning;
•  Policy implementation;
•  Prescribed methodologies, relevant legislation, policies and regulatory frameworks;
•  Policies, principles and practices of the City including supply chain management;
•  Research and analytical ability;
•  Various City systems used i.e. SAP, electronic document management systems, data management etc..