KEY OUTCOMES (not limited to) Level 4 and 5 process elements

• Manage incoming queries and outbound responses with:
• Members
• Service Providers 
• Intermediaries 
• Provide product specific information 
• Assess and determine when there is an operational query
• Identify and escalate priority issues 
• Manage and resolve customer complaints
• Maintain client information  
• Complete administrative tasks 

Qualifications

SPECIAL REQUIREMENTS

PERSON DETAILS: WORK EXPERIENCE REQUIRED

• 1 – 3 years call centre experience preferably with short-term insurance and health industry knowledge and experience

PREFERRED

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY REQUIRED

• Matric Certificate 

PREFERRED

TECHNICAL SKILLS OR KNOWLEDGE REQUIRED

• Knowledge of customer service practices and principles
• Excellent listening, verbal and written communication skills 
• Ability to handle stressful situations appropriately 
• Proficient in Microsoft and Excel 
• Call centre systems and multi-tasking