Job Expired
Gap Service Centre Team Leader needed at Kaelo
Job title : Gap Service Centre Team Leader
Job Location : KwaZulu-Natal,
Deadline : May 02, 2024
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KEY OUTCOMES
Determines service centre operational strategies by conducting:
- Assessments
- Performance Review
- Capacity Planning
- Productivity Quality
- Customer service standards
- Maintains and improves service centre operations by monitoring system performance
- Accomplishes service centre people objectives by recruiting, selecting, training, assigning, couching, counselling and disciplining employees.
- Prepare service centre performance report by collecting, analysing, and summarising data and trends
Reporting and Managing Key Team Deliverables
- Monitoring of the daily dashboard to ensure adherence to SLAs
- Contribute towards continuous improvement and innovation at process and procedure level
- Monitoring of daily performance statistics and workforce management
- Daily claims focus and work allocation
- Assist clients with escalated queries and provide suitable query resolution
- Accurate completion of people management tasks on a daily basis
- Ongoing feedback to clients
People and team management
- Ensuring participative leadership and strong communication within the team
- Collaboration with all business areas
- Coaching and peer to peer learning
Knowledge and Quality Management
- Developing of all employees and ensuring smooth onboarding for new employees.
- Review, maintenance and improvement of all processes and document management
- Quality assurance and trending
- Contribute toward risk management
Qualifications
SPECIAL REQUIREMENTS
PERSON DETAILS: WORK EXPERIENCE
REQUIRED
- 2+ years’ service centre experience
PREFERRED
- Health insurance industry
- Team management and leadership experience
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY REQUIRED
- Matric
PREFERRED
- RE5 Accreditation (a minimum of 120 credits)
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- This job has expired!
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