Key Responsibilities:

• To provide efficient first-time service completion of administration delivery while providing an all-round superior service delivery experience, and adhering to SLA’s and quality standards
• Process all relevant administration across HR functions including requirements like:
• Employee Relations administrative support
• Talent Acquisition, Capability, Development Leadership, Performance and Transformation administrative support.
• General admin support across HR functions e.g. OD, Employee Engagement, Well-being, Reward and Benefits.
• Validation and compliance checks of Workflows

Qualifications and Experience:

• HR related qualification
• 1 – 3 years’ administrative experience
• Knowledge of HR systems is advantageous
• Previous exposure to a Shared Services or HR Admin type of environment an advantage.
• Relevant systems familiarity and experience in a shared services environment highly desirable
• High service delivery and performance mindset
• Good understanding of HR administrative, consulting and transactional activities

Skills:

• Human resources systems and tools
• Employee Relations
• Keen judgement and decision-making skills
• Strong written and verbal communication skills

Behaviours:

• Readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Applies market and business insights in order to drive organisational objectives
• Conveys information and communicates ideas in a clear, concise and impactful manner
• Takes accountability and ensures others are held to account on agreed upon performance targets
• Inspires trust and gains the confidence of others by displaying honesty and integrity
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Develops plans and prioritises initiatives that align to the organisational goals and objectives
• Leverages new technology to enhance productivity, improve problem solving, and support business growth